You can exchange or return products within 30 days of delivery, provided they are in their original condition with all tags intact. For further information, please refer to our comprehensive return and exchange policy.

Pick-up is free within India. No reverse pick up internationally.

If you receive a defective product, please notify our customer care team at contact@sterlinghouse.in within 15 days of receiving the item. Kindly provide images of the defect for our team to assess and guide you through the process.

If your package appears to have been opened or tampered with, please refuse acceptance and promptly notify our customer support team at contact@sterlinghouse.in.

While we strive to depict product colours accurately on our website, variations may occur due to differences in electronic device displays.

If any item is missing from your order, please contact our customer support team immediately upon delivery at contact@sterlinghouse.in.

All products will be shipped as a single shipment.

We rarely cancel orders, but under unforeseen circumstances, it may happen. Our customer support team will keep you informed of any cancellations.

As a legacy brand of more than 7 decades we adhere to strict quality and design benchmarks. Every Sterling House product undergoes rigorous quality control to ensure that you receive only the best.

Orders cannot be cancelled or amended once processed. For any inquiries or concerns, please email us at contact@sterlinghouse.in.

In case of exchanges due to defects or errors on our part, we offer online credit vouchers. Unfortunately, we do not provide cash refunds.

We use a large network of courier partners to deliver your products

Shipping is free within India for orders above 1500 Rupees. Orders below 1500 Rupees incur a non-refundable charge of 99 Rupees.

For international orders below 8000 Rupees, a nominal shipping fee applies. Purchases above 8000 Rupees qualify for free international shipping. The Shipping fee depends on your address. please head to the checkout page to know the value. 

Once you place the order, we will aim to dispatch the order in 2-3 working days. Should there be a delay, you will be informed by the Customer care team.

COD is only available at selected zip codes and for orders below 10000 Rupees.

Yes, we ship across the world.